Implementation of an Interprofessional 1-800-Covid-19 Hotline Call Center Training Simulation

Layla Simmons (University of Arkansas Medical Sciences); Karhryn Neill (University of Arkansas for Medical Sciences); Jared Gowen (University of Arkansas for Medical Scicences); Kristen Sterba (University of Arkansas for Medical Sciences); Megan Lane (University of Arkansas for Medical Sciences)

On March 13th, 2020 an academic health center suspended onsite classes due to the first confirmed case of COVID-19 in the state. Faculty across 5 colleges and the graduate school rapidly implemented alternative methods of instruction to complete coursework for the spring semester. Concurrent to suspension of onsite classes, the health center instituted a 1-800 COVID-19 Hotline to support the public health emergency. The hotline provided rapid access to a health screening algorithm via a telehealth platform.On-campus IPE simulations were converted to an online platform and a new simulation was developed to address COVID-19 disease information, screening algorithm and decision tree tools, and telemedicine care. The simulation format consisted of orientation, IP team review of screening algorithm and decision tree for preparation for patient encounter, standardized patient interaction, and debriefing. Three trainings were completed via Zoom™ with 95 interprofessional students. Evaluation metrics include pre/post Interprofessional Collaborative Competencies Attainment Survey (ICCAS), evaluation of learning objectives via Likert scale, and identification of themes from qualitative response items. Descriptive statistics will be shared.

Download PowerPoint slides here and view the recording below.