The Urban Institute’s Health Reform Monitoring Survey finds that 54.6% of 2018 Marketplace health plan enrollees nationwide received help from a source other than a website the last time they looked for information or enrollment assistance – down from 63.6% in 2016. A growing minority (39.3%) of Marketplace enrollees relied solely on a website for information or enrollment assistance in 2018, up from 22.7% two years ago.
The report can be obtained at http://hrms.urban.org/quicktakes/55-percent-marketplace-enrollees-turn-others-information-assistance-health-plan.html.